Terms of use
CNC Remote controls a real machine tool from a distance. These terms say what you can expect from the app, from CNC Remote Pro and from our online services, and what remains your responsibility.
1. Scope
These terms apply between you and Pierre Ramoin, who publishes as an individual, in Quebec, the CNC Remote app, the CNCRemote Server software, the online services that come with them (notification relay, license service, update server) and this website. By using the app or these services, you accept them.
They supplement, without replacing:
- Apple’s standard end user license agreement, which governs the app obtained from the App Store;
- CNCRemote Server’s end user licence agreement, provided with the software, which governs the server;
- the safety notice the app asks you to accept before it reaches a machine;
- our privacy policy.
2. Safety and the operator’s responsibility
A CNC machine can cause serious injury, burns, fire and damage. CNC Remote sends commands to your machine; it does not make the machine safe.
- CNC Remote is not an emergency stop. A network drop, a flat battery or a frozen device can take it away. Your machine needs a physical emergency stop that cuts the motion and the spindle or laser, within reach at all times.
- Stay next to the machine. Run it only while you, or someone able to stop it, is beside it and watching. Never leave a job running unattended.
- A lost connection does not stop the job. The job runs on the computer connected to the machine. If your device loses the connection, the job keeps running; until it reconnects, only the machine’s own emergency stop can stop it.
- You are responsible for your machine: for setting it up, supervising it and operating it safely, for the programs you run on it and the settings you apply to it.
3. CNC Remote Pro
- One-time purchase. Pro is an in-app purchase, with no subscription, sold by Apple at the price shown in the App Store. A purchase turns on Pro for one server, on every device paired with it.
- One server, one computer. The license is bound to the server it was bought for and to the computer that server runs on. You can move it to another computer or another server from the app, at most once every 30 days.
- Trial. Every Pro feature can be tried free for 14 days, once per Apple Account. When the trial ends, the server goes back to the free version, at no charge.
- Offline. Your server checks its license once a week when it can reach the Internet; an activated license keeps working without a connection.
- Refunds. Purchases are refunded by Apple, under its terms: ask at reportaproblem.apple.com. A refunded purchase no longer gives Pro: its license is revoked.
Driving the machine is free. Which features are free and which are Pro is shown in the app and in the FAQ.
4. Online services
The notification relay, the license service and the update server are provided to make the app and the server work. We look after them with care, but do not guarantee that they are available without interruption. They limit the number of requests to protect themselves from abuse.
You agree not to disrupt these services, not to try to get around their limits or their security, and not to use them for anything but the app and the server. We may suspend access for a device or a server that does.
5. Intellectual property
The app, the server and this website are licensed, not sold. Pierre Ramoin keeps every right in them that is not expressly granted to you. The open-source components they contain are licensed to you under their own licenses, which these terms do not restrict.
6. Warranties and liability
To the extent the law allows, the app, the server and the online services are provided “as is”, with no warranty other than those the law imposes. Nothing in these terms deprives you of the legal warranties granted to you by the Quebec Consumer Protection Act, the Civil Code of Québec or any other applicable mandatory law.
To the maximum extent the law allows, Pierre Ramoin is not liable for indirect damage, for damage to machines, tools, workpieces or materials, or for lost data or profits, arising from the use of the app, the server or the online services, or from being unable to use them. His total liability is limited to the amount you paid, if any.
These limits do not apply to bodily or moral injury, nor to injury caused by intentional or gross fault: the law does not allow excluding them. If you are a consumer, they apply only to the extent the Consumer Protection Act allows.
7. Ending
You can stop using the app and our services at any time, by deleting the app and the server. To have the information we hold deleted, see the privacy policy.
8. Changes
If these terms change, we publish the new version on this page, with the date it takes effect. A change takes nothing away from a purchase already made.
9. Governing law, courts and language
These terms are governed by the laws of Quebec and the federal laws of Canada applicable therein. Any dispute arising from them falls under the courts of the judicial district of Montréal. If you are a consumer, the mandatory consumer protection rules of your place of residence continue to apply, and you keep the right to bring proceedings before the court of your domicile.
These terms are also published in French. The French version prevails.
10. Contact
For any question about these terms: support@cncremote.pierreramoin.com.
In effect from October 23, 2026.